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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brittanie Schiffli

Brittanie Schiffli

October 27, 2025

5  out of  5
rating by Brittanie Schiffli
"Always willing to walk through things and help you understand coverage and billing."
We responded:
"Thanks, Brittanie! We’re proud to serve our Cedar Falls neighbors with friendly, responsive home insurance service. Our team is always here if you need help reviewing your coverage or updating your policy."
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Zachary Hardy

October 23, 2025

5  out of  5
rating by Zachary Hardy
"Jaylin, Corey, and Justin always take good care of us!! Great service and always very helpful!"
We responded:
"We’re thrilled to hear that, Zachary! I’ll be sure to pass your kind words along to Jaylin & Corey. Our Cedar Falls State Farm team always strives to make insurance easy and personal. Thanks for being part of our community!"
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Katherine Parker Bryden

October 15, 2025

5  out of  5
rating by Katherine Parker Bryden
"We have used State Farm for car insurance for over 25 years, and home insurance for more than a decade. Justin’s office has been prompt and responsive on the few occasions when we have had a concern."
We responded:
"We truly appreciate your loyalty, Katherine! It’s been an honor serving you and your family here in Cedar Falls. Thanks for continuing to choose Justin Buck State Farm for your insurance needs — we’re always here to help."
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Nathan

October 8, 2025

5  out of  5
rating by Nathan
"Great service, and there's a dog in the office!"
We responded:
"Thanks, Nathan! We’re proud to serve our Cedar Falls neighbors with friendly, responsive home insurance service. Our team is always here if you need help reviewing your coverage or updating your policy."
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Jaime Burleson

October 2, 2025

5  out of  5
rating by Jaime Burleson
"Very helpful and professional! Prompt responses!"
We responded:
"Thank you for your kind words! We're thrilled to hear that you found our team helpful and professional. At Justin Buck State Farm, we strive to provide top-notch service for all your Home & Auto Insurance needs. If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support and look forward to serving you again!"
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Gabriel Evans

September 26, 2025

5  out of  5
rating by Gabriel Evans
"10/10, highly recommend. Be sure to ask about specifically for this guy you are covered! Way to go Mr. Jones!! Because of you my family can ride from place to place in peace knowing that our home is safe."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Valda Horton

September 26, 2025

4  out of  5
rating by Valda Horton
"Jaylin has been so kind, and very helpful!"
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs!"
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Bria Rice

September 25, 2025

5  out of  5
rating by Bria Rice
"Jaylin was a huge help. He is so attentive & detail oriented. I really appreciated his professionalism & the time he took to assist me. Thank you Jaylin!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Larves Jones

September 25, 2025

5  out of  5
rating by Larves Jones
"Jaylin does a great job of over explaining then benefits and what State Farm offers! I am very satisfied with his professionalism. 10 out 5 AGENT !!!! Keep up the good work Mr. Jones"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Steven Phillips

September 24, 2025

5  out of  5
rating by Steven Phillips
"Jaylin answered my question quickly and efficiently and was very pleasant."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jaydip Chavada

September 18, 2025

5  out of  5
rating by Jaydip Chavada
"Help to resolve all the queries very quick."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jeffrey Batterson

September 17, 2025

5  out of  5
rating by Jeffrey Batterson
"Great Service and Communication."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Michael Andorf

September 17, 2025

5  out of  5
rating by Michael Andorf
"Fantastic, easy to work with, shows appreciation for the business."
We responded:
"Thank you for your wonderful review! We're delighted to hear that you found our team fantastic and easy to work with. At Justin Buck State Farm Agency, we truly appreciate your business and strive to provide a seamless experience for all our clients. Whether you need auto, home, or life insurance, our goal is to ensure you feel valued and supported every step of the way. Your satisfaction is our priority, and we’re grateful for the opportunity to serve you. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to continuing to work with you!"
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Colice Sanders

August 19, 2025

5  out of  5
rating by Colice Sanders
"Had some confusion with my bill that was straightened out quickly and clearly."
We responded:
"Thank you so much for your positive feedback! We're delighted to hear that our team was able to quickly and clearly resolve the confusion with your bill. Providing excellent customer service and clear communication is our top priority. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!"
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Gaylen Tann

July 30, 2025

5  out of  5
rating by Gaylen Tann
"We have nothing but praise for the help and service provided us from our agent, Justin Buck, and his assistant, Jaylin. Recently, we experienced an unfortunate claim. They were timely in their responses to us, as well as facilitating what was needed to move the claim along. The customer was genuinely their number one focus."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Vicki Baldwin

July 28, 2025

5  out of  5
rating by Vicki Baldwin
"Needed to contact the office on behalf of my Dad, friendly and very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sara Ravn

July 24, 2025

5  out of  5
rating by Sara Ravn
"Jaylin was very helpful and explained things well."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Lynn Savoy

July 18, 2025

5  out of  5
rating by Lynn Savoy
"Corey was very thorough and helped me make my insurance decisions. I appreciated his patience and professionalism. Would recommend this agency for your insurance needs."
We responded:
"Thank you for your kind words! We're thrilled to hear that Corey provided thorough guidance and helped you make confident insurance decisions. His patience and professionalism are qualities we pride ourselves on at our agency. We truly appreciate your recommendation and look forward to assisting you with all your insurance needs in the future!"
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Kelly Hudson

July 14, 2025

5  out of  5
rating by Kelly Hudson
"Very helpful and friendly staff."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ryan Richmond

July 7, 2025

4  out of  5
rating by Ryan Richmond
"Great office to work with, very responsive."
We responded:
"Thank you for your feedback! We’re glad to hear you had a positive experience with our State Farm team. If there is anything else we can do to improve and earn that fifth star, please let us know. We’re here to help with your insurance needs and appreciate your feedback!"
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Denise White

July 1, 2025

5  out of  5
rating by Denise White
"Friendly. Very helpful. I would recommend this office."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ashley Feltus

June 24, 2025

5  out of  5
rating by Ashley Feltus
"Super helpful explaining things in detail, helped me get the best coverage for the best rate!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mike

June 23, 2025

5  out of  5
rating by Mike
"Everyone in the office is super helpful and very respectful and nice. They all make everything easy to do rather in person or over the phone. Great group of guys. Thanks for everything you guys do."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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sweetiepv

June 17, 2025

5  out of  5
rating by sweetiepv
"Corey made everything smooth and easy!! Very happy with my experience! 😊"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of DEBORAH KENNEDY

DEBORAH KENNEDY

June 10, 2025

5  out of  5
rating by DEBORAH KENNEDY
"Super nice place to do business. Jaylin was a great help Highly recommended by me"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."